Returns and Refunds Policy

-NOTE: Products usually are returnable; however some of the products produced by 'US' cannot be returnable if used or misused. Due to the nature of some products such as some lace accessories if used will be unhygienic and unable to be re-sold similarly to intimate products - therefore they are not returnable. If found they are used a refund could not be considered. Please be careful in choosing some products as their return will be pending upon our inspection.

  • Buyers can return any other products (except gift cards and/or gift vouchers) for a full refund in defined occasions such as: the product does not fit;  the product does not meet the description; the product does not meet criteria and/or expectations; the products is faulty; the products is/has been damaged during package and handling and/or during transfer
  • If a product that is be sold by ‘US’ does not fit, does not meet the description, does not meet the criteria and or expectation, is faulty or damaged - and is subject of acknowledgement on our behalf; this situation may entitle the customer to a full refund including shipping costs
  • Subject ‘of no-return’ products are; all products that their content may be subject of stealing and burglary such as CD, DVD, movies; any digital products that is not specified in this sub-section; all products that may be subject of damage if handled many times such as perfumes and fragrances, liquors and food products; all products that are subject of any OHS exclusions such as any beauty and health products, some lace accessories and undergarment and swimwear products
  • The management deserves the right to approve the return for any product after examination, consultation and deliberation; the customers should first contact ‘1GIFTWORLD’ to notify the matter of product return
  • If a return has proceeded, the customer may be entitled for store credit or for a full refund
  • If a buyer has changed the mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an Order/purchasing a product; a return may be approved; the buyer may be entitled to store credit, partial refund or full refund depending on the situation and/or product condition received by 'US'
  • If a return is subject to approval; the customer is contacted via E-communication [e-mail] for confirmation. The buyer must sent the original invoice generated for the product and a return approval number generated attached to the product.   ‘1GIFTWORLD’ may refund your account or grant ‘You’ credit store after the returned products are received and examined
  • All the products that are approved for return must not have been used; worn; damaged and/or destroyed; must have the original tags attached, packaging and labels; and must be in the new condition and/or in the condition that they have been sold
  • If a returned item is not at the condition that is sent to the buyer, or it is prominently in a used condition, it is worn and/or used, it is damaged by users action, the sewing tag has been removed, it has obtained wear and tear – a refund and/or a store credit cannot and/or may not be given
  • If a returned product will not meet the specifications of ‘Returns and Refunds’ ‘1GIFTWORLD’ deserves the right to apply penalties to cover for losses
  • In all returns, refunds and exchange the customer needs to encounter the postage fee
  • The exchange of products is not feasible due: 1- to the time lapse from the exchange of product notification, to management approval, to the second selection of another product.  During this time, it is expected a considerable amount of stock movement as a result a customer may not be able to find the second selection of desire; 2- The vendors may not be able to provide a second wanted selection due to stock availability
  • The time of processing of all refunds will be subject of your appointed financial institution process times-please contact ‘1GIFTWORLD’ if there will be a delay beyond 3 (three) weeks

-   Gift cards and/or gift vouchers are deposits of monies and are not subject of return and/or exchange due to product nature and specifications